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Warranty

All ROJAC Alarms Security products are covered by an extensive warranty and your product will be of the highest quality and deliver years of reliable service.

In addition to any warranty by virtue of statute, all products supplied by ROJAC are covered by a two year return to base warranty on defective parts from original date of sale.

Our warranty is limited to the replacement of faulty items or parts and does not include the labour costs for installing the purchased item.

The following items and reasons are excluded from warranty

  • Back up batteries
  • User or operator error
  • Corrosion or water damage
  • Damage resulting animal or insect infestation
  • Damage resulting from Vandalism
  • General wear and tear

We will endeavour to see that the items you order are the correct ones, please note it is the purchaser's responsibility to ensure that items ordered are correct for the intended use if you are not sure please contact us on 1300 668 004 for further information on the related product.

Returns

WHERE do items need to be returned to?

Please return by post to ROJAC , P.O. Box 6177 Narraweena NSW 2100Please ensure that the items being returned are packaged well and will not be damaged in transit

HOW do customers return items?

By Australia post or Courier. Please ensure that the items being returned are packaged well and will not be damaged in transit.

SHIPPING for returns?

When item has been received, and packaged where no damage could have resulted from transit, and the inspected item(s) is deemed to be defective, All freight within Australia will be paid by ROJAC.

CREDIT for returns?

The following items cannot be returned for credit:

Items that are or have

  • Corrosion or water damage
  • Damage resulting animal or insect infestation
  • Damage resulting from Vandalism
  • General wear and tear.

Prior to a credit being granted

The returned products must be in original packaging (not damaged) and have not been installed or used. The item will be inspected for operation and needs to be in a state that ROJAC can resell the item.

If all is ok with the returned item a Credit will then be credited to a nominated to a bank BSB and Account.

Need help to choose?

Check out our buying guide with helpful tips & information to assist your purchase.

Buying Guide